Oracle CRM On Demand and Google Talk

Hey Guys,

If you are a Google Talk user, you may be aware that there is a link that allows you to sign into your Google account and chat with your contacts without the GTalk setup installation.

We are about to use this cool feature in Oracle CRM On Demand to help Service Reps to chat with customers to resolve their queries.

This feature may also be available for other messengers (yahoo, rediffmail, windows live), but let’s talk about Google for now.

  

Step 1:  

Navigate to Admin---Application Customization---Global Web Applets. 

Create a New Web applet and Fill in the below. You may also choose to have this on the Homepage according to your requirement.

URL: http://talkgadget.google.com/talkgadget/popout?

Step 2:  Add the Custom Web Applet to your Action bar for the ‘My Setup---Personal Layout---Action Bar Layout’ Global link.

You should now see the Custom Web applet on your Action Bar.

Finally, Sign in to your Google Account by clicking the sign in link and enjoy!  Cheers!